Do you know HOW your customers like to buy?
Like, how they physically like to GET and PAY for your products or services?
Domino’s, f’rinstance, recently revealed that there’s only a 15% overlap between their carryout customers and their delivery customers.
That’s right: only 15% of their customers do both carryout & delivery. The rest are like Capulets and Montagues: never the twain shall meet.
It’s as if the shopping style alone has segmented the world into two entirely different markets for pizza.
What are Your Assumptions About Consumers?
What are your biases and beliefs? Because those are probably your blind spots in understanding how consumers really think and shop and buy.